Company values cannot be merely said, they must be lived. Lived by every single employee of your company, internally and externally. Prospects and customers experience how you live your values in every interaction.

All it takes is one misstep for the perception of your company and brand to unravel. If employees are not living your values, including internally, it undermines all of the effort that has gone into creating those values.

I experienced this earlier this year. A vendor inadvertently forwarded an internal email chain. And it was damning. [Read more…]