Lead scoring and personas are popular topics in B2B marketing. However, the two are generally discussed separately.
Until B2B marketers begin talking about personas and lead scoring together they are missing an simple way to identify missed sales opportunities.
What if your objective is to deliver highly engaged leads to sales, but your persona indicates that sizable segments of your audience are not likely to engage with marketing content or even to register. Your lead scoring is excluding a valuable segment of your audience and you have the information you need to identify the issue!
Let’s look at lead scoring, personas, and the connection that needs to be made.
B2B marketing uses lead scoring to determine what prospects should be sent to sales and when. Lead scores are often based on a combination of the following criteria:
- Role, including function, title and seniority.
- Company characteristics, including company size, industry and structure.
- Observed behavior, including the marketers website, content and email, as well as social media and other observable behavior.
- Explicit provided information, such as a timeframe to purchase, role in the purchase process or existing solutions.
B2B Marketing Personas
B2B marketers use personas to develop a better understanding of their audience. Personas potentially include how your audience engages with content, marketing or sales. It can also include priorities, risk profiles, media usage, role in the purchasing process and numerous other elements and anecdotes.
The Missing Connection
What do your personas say about how your prospects research and purchase? Is that information aligned with your lead scoring, across all segments, or does your lead scoring model run afoul of your personas? Here are examples of issues to watch for:
- You expect high scoring leads to engage with content on your site or through your emails when your persona indicates they are more likely to look to peers or publishers for information.
- You expect prospects to provide accurate information about their purchasing plans, when research shows only 36% of buyers provide accurate answers to these questions.
- You expect decision makers to attend your webcast or view your product demo when your persona indicates they rely on the recommendation of their team for more technical aspects of the evaluation.
If your personas and lead scoring rules are like those of most B2B marketers, you are missing an opportunity to identify segments of your target audience that are interested in your solution but will not provide the explicit information or exhibit the behavior needed for marketing to pass them on to sales.
Are you ready to acknowledge the disconnect between your lead scoring and personas and begin begin using your personas to improve your lead scoring and sales and marketing integration?
Is the current approach “good enough” for B2B marketers because is supports automation? Or is this an area B2B marketers need to take on in order to improve lead scoring and drive bottom line impact? Share your view in the comments below or with me on Twitter (@wittlake).